Frequently Asked Questions About Firmetal

Q1: How can I request a quote?

You can send email to info@firmetal.com or tech@firmetal.com with your material requirements.

Please provide the material or alloy grade, product form, dimensions, quantity, applicable specifications, and any special requirements.

Our team will review your requirements and provide price, availability, and lead-time information accordingly.

Q2: Can Firmetal supply small quantity orders?

Yes, small quantity orders can be supported depending on material grade, size and stock.

For alloys such as C103, Nb521, Nb53Ti47, Ta-W alloys and special titanium alloys, minimum order quantity may depend on production difficulty, raw material availability and required dimensions.

Q3: Can Firmetal manufacture products according to customer drawings?

Yes. Firmetal can produce customized products according to drawings, samples or technical requirements. Please provide product information that helps us provide a faster and more accurate quotation.

Q4: What information should I provide when requesting a quotation?

To receive an accurate quotation, please provide:

  • Material / alloy grade
  • Product form
  • Dimensions and tolerances
  • Quantity
  • Applicable ASTM / AMS / GB / EN or other standards
Q5: How long does it take to receive a quotation?

Firmetal normally responds to inquiries within 24 hours. For customized or technically complex products, additional time may be required to review drawings, specifications and manufacturing requirements.

Q6: Can Firmetal provide custom sizes?

Yes. Firmetal can provide custom sizes and dimensions for many metal products.

Please contact us with the required material grade, product form, dimensions, quantity, and applicable specifications so we can confirm availability and provide a quotation.

Q7: Can Firmetal offer custom alloy compositions?

Yes. Firmetal can offer custom alloy compositions for selected materials and applications, subject to technical requirements and production feasibility.

Customers can provide their required chemical composition, material specifications, product form, and application requirements for evaluation.

Our technical team can then confirm feasibility and provide a quotation based on the specific requirements.

Q8: What shipping methods does Firmetal offer?

Firmetal can arrange shipping according to the product type, order size, destination, and customer requirements.

Available options may include air freight, sea freight, express delivery, and other suitable transportation methods. The most appropriate shipping method can be confirmed when the order is placed.

Q9: Can Firmetal provide tracking information?

Yes. When tracking is available for the selected shipping method, Firmetal can provide the relevant shipment or tracking information after the order has been dispatched.

Q10: How are metal products packaged for shipment?

Metal products are carefully packaged according to their material, dimensions, product form, and transportation method. Appropriate protective packaging is used to help prevent damage, contamination, moisture, and deformation during handling and transportation.

If you need any assistance, please contact us.